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Cancellation Return & Refund Policy

RETURNS POLICY

Currently we support 2 days return policy. In case you have any issue with the product received, the same must be informed to us through Contact Us link at the bottom of this page; with in 2 days of order receipt. Kindly mention your order ID in the message.

All our products pass through quality checks to ensure positive experience to all our customers.

Issue Category

Return Eligibility Period

Logistics cost

Wrong Product Received

Within 2 days of delivery

Return - TruV
Forward - TruV

Manufacturing Defect

Within 2 days of delivery

Return - TruV
Forward - TruV

Item not liked

Not eligible for refund

Not eligible for refund

Size Change request

Within 2 days of delivery

Return - Buyer
Forward - Buyer

Damaged Article

Within 2 days of delivery

Return - Buyer
Forward - Buyer

 

Kindly note that sale and discount section articles are not covered for replace and refund requests.

Please note that the product(s) should be unused, unwashed with all original tags intact and should be sent back in original packaging along with all parts and freebies and a copy of original invoice. To ensure that the quality of the product is maintained, we request you to please make sure that the product(s) are properly packaged when you are returning it.


If any or all products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer. 

Cancellation Policy

Steps to raise return request-

  • Steps to raise return request-

    Notify our team within 3 hours of order created and share the issue particulars using Contact Us link at the bottom of this page.
    Our Customer Support (CS) team will connect with you and understand the issue.
    On cancellation done, we will process the refund within 72 hours from the cancellation request.
    Once the refund is processed, it shall reflect in your bank account within 15 business days.

Refund Policy

In case of cancellation, the cancellation request must be submitted within 3 hours of placing the order. Once request is received, we will initiate the refund within 15 days. Once the refund is initiated, the amount shall reflect in your bank account within 8-10 business days.  

 

Return Process

Steps to raise return request-

  • Notify our team with in 2 days of product delivery and share the issue particulars (using Contact Us link link at the bottom of this page) as per the table above.
  • Our Customer Support (CS) team will connect with you and understand the issue.
  • On return approval, kindly arrange for shipping the product to address shared by CS team and share the proof of dispatch.

Partial Fulfillment Scenario

We strive to provide the best experience to all our customers and are always dedicated to achieve the same. In any unfortunate case, wherein we are unable to fulfill the complete order; the amount towards pending articles will be refunded. Refunds will be initiated as mentioned in Refund Process above. Available articles will be fulfilled and shipped.

Disclaimer

This policy is for the benefit of our buyers and support them in their business. We reserve the right to discontinue services and/or block account of such users, who are found to be misusing or exploiting these policies or making fraudulent requests; without prior notice.